I couple of days ago I got an email from Namejet that I won a domain with the tile “NameJet Order Confirmation” and I immediately knew there was something wrong as I had not backordered a domain name. I opened it and I had won a domain that I had won last year and dropped it a couple of months back. So I won a domain with a backorder from last year that was left there in my account.
I opened a support ticket and asked that they delete the domain and refund me the money. And this is the canned reply I got:
We are not able to issue any refunds on domains purchased via the NameJet website.
You can remove Pending Delete and Pre-Release domains from your Backorder list if you have not increased the bid amount over the minimum amount, and it is not in a pending auction status.
Wish List items can be removed at any time, regardless of amount.
I will be happy to assist if you have any additional questions about this matter so please feel free to contact me at any time.
I know that their FAQ says so but this is just bullshit. I have maybe asked this just 1 more time in the past years only to be refused again. But this is no way to treat a customer. This is what separates good companies from great companies. I have bought hundreds if not thousands of domains at Namejet and have spend thousands upon thousands of dollars on auctions. It would have cost Namejet maybe $10 or even $0 to make that refund and make me happy but instead they chose not no do it.
My main problem with Namejet is that they don’t offer a “Bulk Delete” feature as Snapnames does so I can delete past backorders on my own. I currently have a bout 5000 backorders and it is not easy to delete only the domains I want by ticking individual domains.
Technically they say they don;t refund domains in their FAQ but this is not an auctioned domain and I am not doing it all the time. I have asked it 4 times in total in the past 10 years. 2 times in Namejet, 1 in Pool and 1 in Snapnames.
That is their choice as it is my choice to not use them as my main drop catcher from now on and write this article only so they could make $50. I have previously asked Pool one time and Snapnames another one in the past 10 or so years and both companies refunded the backorder funds.
My main point is that most domain name companies don’t respect their clients. The few companies that do will remain in the end.