I was entering my proxy bids on a few domain name auction houses I am following and when I got to Namejet I saw that ChristianTelevison.com was ending today so I thought that I would make a small bid.
Just as I was hitting submit I noticed that the domain name was a typo. It was ChristianTelevison.com and not ChristianTelevision.com.
I immediately wrote support to remove my bid and they replied that there was nothing they could do:
Unfortunately, once you place a bid on a domain, you are committed to that bid amount. The only thing we can do (and have done) is lower your proxy bid to your current high bid. We realize this was not much, it dropped from $xxx to $xxx. There are still several hours to this auction ending, and hopefully you will be outbid and not have to worry about it. As you know, there are also many good strategies and uses for misspelled names, but again, perhaps you will be outbid shortly.
We know you are a long time NameJet partner, and sincerely appreciate your business with us all these years. We apologize that we are unable to remove your winning bid amount at this time.
What made me even angrier is that they tried to teach me how I could use a typo domain name. Really? How can I use it? I am waiting to learn from the great Namejet support.
Fortunately some other domainer outbid me and I will not end up paying for this domain name. But he will.
This happened to me once again 3-4 years ago. I ended up paying for the domain name and I dropped it the next year.
Maybe I am stupid but I am certainly mad with myself both for bidding on this domain and for still using Namejet.
So no more buying from Namejet for me unless it is a domain I can’t live without. And these domains are not a lot! There are plenty of other venues to buy domain names from and you can buy direct from domain name owners as well.
These companies should learn that it is more important to keep a long time customer happy than earning an extra $10. If you don’t keep the customer happy you will loose a lot more in the long run.
It is almost 2 years since I wrote this: Namejet support is first class. So now I take that back.