My last experience with Namejet support was smooth and most importantly pretty fast considering the timing of my support ticket.
I contacted support a few hours before 2013 and I got a reply almost immediately that a senior staff member was going to reply to my ticket. I asked for one of my backorders to be removed from my list as it was for $70 and I couldn’t remove it myself. I got a reply about 24 hours later that my request had been fulfilled.
The ticket was answered on New Year’s Day and it was very impressive. It just demonstrates that Namejet is trying to keep it’s customers happy at all times.
I have had my problems with Namejet support in the past. One time I asked for an invoice and it took one support stuff member almost a month to provide it. By that time I had opened a different support ticket and had gotten my invoice. Maybe Namejet should implement an automatic invoice system like the one that Pool and Snapnames have.