Since 2012 that I have been using DomainNameSales.com I can’t say that I am impressed with support. DNS is a very good platform (with some glitches here and there) but support needs some work.
Support is sometimes responsive and other times they just never reply or reply after a couple of reminders.
On the 16th of September I started 2 tickets. The first was about a few problems I had with syndication. I had turned off domain name syndication for more than a year now and I was still receiving inquiries from syndication. Taura replied and was really helpful and we exchanged a few emails on the subject. It was a great experience.
But in my second support ticket I asked them to change an entire portfolio of 366 domains to a certain generic lander I wanted. The ticket was open for 5 and then 9 days without a reply when I asked them 2 more times. Finally on the 13th day I got a reply that my request was completed and some apologies.
The problem is that this was not something I could do myself (there is no bulk category edit option) and it was a legal matter as well. I didn’t want my 366 serving the wrong ads. So there 13 days I was exposed and I was not even getting a response from support. That is not acceptable.
And this is not the first time there have been delays. I don’t know if it depends on who is handling the ticket or the nature of the ticket but 4-5 days for a response are not uncommon.
But I know that I have a support ticket from 2 years back that that never received a reply. It had 21 problems and suggestions for the DNS platform…
I don’t know what the support is like at Uniregistry but I am hearing they get hundreds of new account every week so a lot of people are needed in support.