Some people say that I complain a lot. Maybe they are right but most of the times I have a reason to complain. I am a very active domainer and developer meaning that I buy domains, sell domains, push domains, transfer domains, unlock domains, request auth codes, update whois, update nameservers, bid on auctions and a lot more every single day. When I try to do simple tasks like these and every single time I encounter an error I get frustrated. I don’t have to contact support and wait for days to update whois on a single domain. Following “My registrar complaints part 1: register.com, dynadot.com, moniker.com” from yesterday I am doing a part 2 today.
Here are a few more of my complaints from the same 24 hour span:
Enom will not unlock and send an auth code for an expired domain. Most of the other registrars do this. Again I don’t like it so I don’t use them except for my auctions domains that I transfer out before renewals. Also their reseller accounts don’t allow users to make refills of less than $100 and you can’t make individual purchases. That can easily be fixed. Bari Meyerson send me an email asking me how I am doing and if I need anything from Enom but my reply emails from 2 different email addresses both bounced by the Enom spam/virus server. Bari if you read this please white list my email address…
At domain monster I couldn’t update whois to .us domains. Support was understanding and promised to fix the problem. They did fix it but it took them about 4 days.
It took me several hours so I could enter an auction for 7 domains I had backordered. Instead of entering automatically into the auction I had to click on a link in an email and then agree that I wanted to enter the auction. Of course the email message didn’t show up in outlook.com so after several support tickets I learned that I had to open the source code and copy/paste the link. When that didn’t work. I had take out several characters added by outlook and then the link finally worked. Support was not really helpful and didn’t resend the emails to a different email address as I requested. They didn’t care if I made a bid or not. If hadn’t studied programming and knew php I couldn’t have done it. And all that to simply enter an action. MERCY!!!
The next day and after all the auctions were over I was contacted by phone by Christian Heller who was very helpful and offered to help me if anything else goes wrong. He send me his personal email address and we also discussed hexonet domain name pricing and the control panel that they want to upgrade as most of their business is currently fueled by their API.