Some people say that I complain a lot. Maybe they are right but most of the times I have a reason to complain. I am a very active domainer and developer meaning that I buy domains, sell domains, push domains, transfer domains, unlock domains, request auth codes, update whois, update nameservers, bid on auctions and a lot more every single day. When I try to do simple tasks like these and every single time I encounter an error I get frustrated. I don’t have to contact support and wait for days to update whois on a single domain.
Here are a few of my complaints from a 24 hour span last week:
I tried to transfer away a domain name I won 11 months ago. I wanted to unlock the domain and get the auth code. After agreeing to terms and clicking continue 3-4 times I got this message:
Your request for an Auth Code has been received and your information will be validated for security reasons. If your request is approved, you will receive your Auth Code by email in 4-5 days. To cancel this request, please call one of our Customer Service Representatives at 1.877.318.7563. Thank you.
What do you mean by IF my request is approved and why the hell do I have to wait 4-5 days for???? I had to contact support, contact register.com twice using twitter (the only helpful response) and then send an email to finally get that auth code after 5 days. Thank god I haven’t won a lot of domains in auctions that are registered in register.com. And it is no wonder nobody uses register.com any more. I am sorry but that is the truth and if these people don’t fix these problems soon then they are closing down, sooooon. Thumbs down.
Dynadot is a very good and stable registrar that I use lately. One day their very useful invoice function was gone. I was given instructions on how to get an invoice but all I ended up getting was an order receipt that is not the same as an invoice. I complained that my tax office will not accept an order receipt and that I needed a proper invoice with an invoice number. Fortunately the invoice function was back online within 24 hours. Dynadot actually worked on my issue and finally fixed it within an acceptable time frame. That shows that they listen to their customers and proactively respond to customer’s requests. Thumbs up.
I renewed a domain name by accident. I asked for a refund and they said they can’t do it. It’s their right but I don’t have to like it and I don’t. It’s my fault but they didn’t try to do anything. Instead their website is down all the time not to mention all the other problems I have constantly that have reduced my domains there at 5% of what I used to have. Moniker is a separate article coming soon. It’s the first time in 10+ years that I have asked this. You be the judge of this…
Stay tuned for part 2 tomorrow!