Last month it was reported that President Brandon Abbey had left the company after 11 years on the job.
This past spring Freelancer bought Escrow.com and Matt Barrie is now the new CEO and President of Escrow.com, as well as the CEO and Founder of Freelancer.com.
Escrow.com offers a first class escrow service that offers stability and trust to the whole domain name industry. But like any system in the world there is always room for some improvement. The key word here is “improvement”. Escrow.com could use some new features but the system is stable and doesn’t need a grounds up redesign.
Brandon’s departure and the new plans that Freelancer has for Escrow.com got me thinking of some simple ways to improve functionality and the overall user experience at Escrow.com. I understand that Escrow.com offers a wide range of escrow services and not only services related to domain names. 6 of the items in the list below do not only apply to domain name transactions but to other escrow services as well.
Here are 10 ways to improve escrow.com without breaking what is already there:
- Allow separate payments for a single transaction, e.g. 2 wire transfers (not sure if this can be done now), 1 wire transfer with 1 credit card payment, etc.
- Allow payments by more than one credit card and for sums of more than $5,000.
- Allow sellers to edit the disbursement method after the transaction has began and allow using more than one bank account for a single transaction.
- Add a bulk add domain name feature. (e.g. using .csv)
- Allow for more than 30 domains per transaction.
- Add a trackable support ticket system and allow sellers and buyers to leave messages to one another.
- Allow sellers to add auth codes into the system for the buyer to use.
- Allow other payment methods such as paypal.
- Keep history of the disbursement methods for each transaction.
- Offer a domain name escrow service at an extra fee. (At this time escrow.com is a funds escrow service only.)
Disclosure: Escrow.com has been a valuable sponsor to this blog for quite some time and I thank them for that.