Introduces New Live Chat Feature started offering live chat support. You just click on “Chat with Support”, when you have logged into your account, and you enter your question. A member of the staff will reply.


Just a few weeks back started offering a new Concierge Service that assists sellers and buyers to transfer domain names. The person starting a new domain name transaction will now have to choose between two options: the Standard Service and the Concierge Service. was recently acquired by and is fast to make many improvements. Some of them were suggested here but is doing a lot more.


About Konstantinos Zournas

I studied Computer Engineering and Computer Science in London, UK and I am now living in Athens, Greece. I went online in 1995, started coding in 1996 and began buying domain names and creating websites in 2000. I started the blog in 2012.


  1. That’s fine. But, what is most desired by consumers is the fast and sincere response to their support request by email. This the basics.

    • Non-native speakers of English are not really good at live chats in English. And take into account that these consumers will take a larger portion of the company’s clients. It’s funny that Western companies want to do business with Chinese customers, but their thoughts are limited within anti/non-Chinese ideas and behaviours.

    • Yes, I asked for a proper support ticket system.
      I bet they will deliver.
      But they always reply to my support tickets as it is. And not with a “robot” first reply.

  2. The chat is useless. They can’t action anything about a transaction. Must email.

  3. I don’t think the concierge service should be a percentage of sales rather a fixed fee, what is the difference between holding and transferring a $10,000 domain compared to $100,000 domain?

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