OnlineDomain.com Domain Name News & Opinions
Escrow.com started offering live chat support. You just click on “Chat with Escrow.com Support”, when you have logged into your Escrow.com account, and you enter your question. A member of the Escrow.com staff will reply.
Just a few weeks back Escrow.com started offering a new Concierge Service that assists sellers and buyers to transfer domain names. The person starting a new domain name transaction will now have to choose between two options: the Standard Service and the Concierge Service.
Escrow.com was recently acquired by Freelancer.com and is fast to make many improvements. Some of them were suggested here but Escrow.com is doing a lot more.
That’s fine. But, what is most desired by consumers is the fast and sincere response to their support request by email. This the basics.
Non-native speakers of English are not really good at live chats in English. And take into account that these consumers will take a larger portion of the company’s clients. It’s funny that Western companies want to do business with Chinese customers, but their thoughts are limited within anti/non-Chinese ideas and behaviours.
Yes, I asked for a proper support ticket system.
I bet they will deliver.
But they always reply to my support tickets as it is. And not with a “robot” first reply.
The chat is useless. They can’t action anything about a transaction. Must email.
Have you tried it?
Yes.
I don’t think the concierge service should be a percentage of sales rather a fixed fee, what is the difference between holding and transferring a $10,000 domain compared to $100,000 domain?