Hexonet suspended one of my domains after their 2013 RAA verification email went straight to spam. I wrote a few months back about the Enom and Tucows problem that was that they didn’t use their official websites for domain name verifications.
But Hexonet got that and took it to a whole new level.
After some other problems with Hexonet (deleting my domain before it was expired, but that is another story) I noticed that one of my domains had a “CLIENT HOLD” status and was not resolving.
I asked them about it and was told that “The “clientHold” status has been set due to unconfirmed owner verification. An e-Mail has been sent out to xxx. Please check your post box and confirm the e-mail. The “Hold” status will be removed automatically after the confirmation.”.
Needless to say I was not able to find any such email but there was a reason for that. I had it right before my eyes (in my spam folder) but it was impossible to even know that it was the verification email.
It was in my junk folder and for good reason. Outlook.com and I believe all email clients are catching this is spam. The email looks and feels like spam and no one knows who it is coming from and why. Nobody will open these emails and of course no one will click on these links and this is why:
1) The email was not send by hexonet.net. (or 1API that very few people know that is the name of the registrar)
2) It is send by what seems like a spam email address:
3) The email sender’s name is listed as “Registrar Mail”.
4) The email does not mention anywhere in the body Hexonet.
5) The email does not mention my name (i.e. is not personalized)
6) Subject is in German and then in English (Sofortige Verifizierungen erforderlich | Immediate verification required)
7) Email body is in German and then in English
8) The domain name is not in the subject. (actually they don’t even mention is about a DOMAIN in the subject)
9) The domain name only appears at the very bottom of the email body after the German and English versions of the email
10) “Whois” is not mentioned anywhere in the email or subject
And of course the email that does not mention Hexonet anywhere, has some other company’s details: EPAG. Of course I had no idea what this was. It turns out it is one of their registrar partners. But how am I supposed to know? Even after I found it I thought it was some spam/scam emails that wants you to transfer/renew your domains to a different registrar.
After I told them all the above their reply was:
“EPAG is one of our partner. That is the intention of ICANN. Domains should be de-activated if the owner do not react. ICANN wants to minimize FAKE details.”
(With the introduction of the 2013 Registrar Accreditation Agreement (RAA) registrars are obligated to send whois verification emails to all domain name registrants. Inaccurate contact data may result in the suspension or termination of a domain registration.)
It is not the intention of ICANN to send emails from strange emails with strange details that go directly to spam. Wake up Hexonet. You must have hundreds of deactivated domains by now and it all your fault. Not the registrar’s fault. If I get another deactivated domain because of this take this matter further.
I used to like Hexonet but lately not so much. They are very stubborn. I have told them about at least 4-5 dangerous problems with their control panel and system and they refuse to fix any of these. Actually they don’t even acknowledge there is any problem.
I just checked 2 domains I lost in a Hexonet auction and both domains are registered with this EPAG registrar and both are suspended. The domains are owned by 2 different buyers and I am sure they have no idea that their domains are suspended.