I tried to warn everybody on Thursday that the new Moniker will be a huge problem but you can never prepare enough for a disaster.
Today my problems began. Even though I had renew any domains that were set to expire in June and transferred away a few domains.
I got an email notice today with subject “Invoice” and I knew it was trouble as soon as it hit my inbox. This is for the renewal of the domain name *************.info that expired almost a month back: 2014-05-06.
I don’t want this domain and that is why I didn’t renew it and had not set it at auto-renew.
The email says that I will be charged on my credit card. Then I saw that there is no option to delete a credit card from the system. And I can only see 1 credit card (I had 3) saved in the previous control panel. (And to tell you the truth I don’t recognize the last 4 digits of that credit card on file.)
Also I can’t see the domain anywhere in my account. Also you have no option to disable auto-renew on my other domains. These 2 are the only options I see:
-renew at expiration date
-delete at expiration date
The “delete at expiration date” means that the domain enters the redemption period immediately at expiration. I don’t want to delete a domain at expiration date. There is also an option that registrars call auto-expire. I want it to enter redemption in 30+ days after expiration. How can we do that in New Moniker?
I have filed my first support ticket already.
I now see that my account does not list 2 domains that expired on the 17th and 27th of May but DO list domains that expired in March and April and a domain that entered redemption yesterday.
Maybe Moniker (or DD24) needs to explain how it treats auto-renew and that other option. And why 2 domains from April that expired on the same date are both in my account but 1 is in redemption and the other is not…
And I have not checked the new control panel yet… More problems coming soon…