GoDaddy is doing a disservice to the domain name industry. They are a domain name auction house auctioning domains that may or MAY NOT be delivered to the winning bidder that has already paid. Any other industry and they would be the laughing stock of the industry. They are still in the domain name expired auction business simply because of their exclusive inventory.
GoDaddy is auctioning names that can still be renewed by their owner, that can be transferred out to some other registrar, or even while they are pending transfer.
Something so simple that can be fixed over night yet not being fixed: reduce the auction time from 10 days to 3, move the auction start 4 days ahead, give the domain owner 3 days less to renew. Simple as that. Just like Namejet and Snapnames are doing.
Over the years I have been buying from GoDaddy auctions. Sometimes I am more active sometimes I am not.
This year I have had 7 domain name auctions that I won and paid that were then refunded. I have won and paid 38 auctions this year. So 18,42% of the auctions I won and paid were then cancelled. That is not the small percentage that GoDaddy claims about this problem.
Keep in mind that I always pay between day 2 and 3 after the auction to avoid as many refunds I can. Winning bidders have 3 days after the auction to pay.
As it is winning bidders have 3 days to pay while the domain name owners have 7 days after the auction ends to renew their domain names.
I have avoided a few refunds from this method this year too. I don’t count that in the above numbers. And of course I also don’t count domain name auctions that started at GoDaddy Auctions but never finished because the domains were renewed before the 10 day auction ended.
I have heard every excuse in the book for not fixing this. And it is all bullshit. Namejet and Snapnames auction thousands of domains every month from tens of different registrars and they don’t have this GoDaddy problem.
Of course I have also heard many times that GoDaddy is fixing this issue very soon. In January 2014, during my first Namescon, I was told that this was going to be fixed by summer at the latest. I guess they meant summer 2024.
The truth is that GoDaddy moves very very slowly. Nothing is fixed. When something is eventually fixed it is so small and it was so easy to fix 3 years ago that is it really frustrating to even hear about this great “fix”. They had this problem in GoDaddy auctions where if you searched for something in the search box and hit enter nothing would happen. It took them months to fix this since I noticed. It may have been there for more than a year. And we are talking about 1 line of code and 5 minutes of work.
Rick Schwartz is really angry about an auction he was bidding and it vanished before auction ended. I guess he just realized but the problem exists since forever. And GoDaddy doesn’t seem to really care. #GoDaddydoesntcare
And this is not as simple as GoDaddy wasting our valuable time. They are costing us money too. My last $665 failed and refunded purchase costed me about $18 in currency exchange rate fees.
And the problems keep coming. There is no almost way for a company to make a large purchase in GoDaddy auctions unless they can use a credit card. GoDaddy has no flexibility with payments. Once the 3 days are up you lose your right to the domain name. If you can’t get approval from the relevant department in your company or if the auction happens to end on a Friday then you are out of luck. You can send a 5 or 6 figure wire transfer and if it arrives an hour late then you have lost the domain name and your funds have been converted to useless GoDaddy credit.
Should I continue with the auction nickname problem? Front running? Some other major problem I don’t care to mention here and a loophole that has been there for years? GoDaddy’s checkout is also a mess and automatic auction billing is simply a disaster.
GoDaddy domain name auctions are a disservice to the domain name industry. The level of trust for GoDaddy auctions is very low and that affects everybody.
Year after year since 2012 I have been writing about Godaddy auctions and GoDaddy has made no changes:
October 24, 2012: “Your Auction Has Ended”: Will GoDaddy give me back my time and money?
December 29, 2014: 13 Ways To Make Go Daddy Auctions Better
November 2, 2016: What the F*CK is wrong with GoDaddy?
February 4, 2017: Selling domain names on GoDaddy is NOT easy!