CAUTION: Escrow.com has not been sending some (or all) transaction emails plus the “continue” button is gone

I was waiting for a wire transfer to arrive from a buyer for a transaction at Escrow.com. I hadn’t received the usual email from escrow.com (please log in into your account) so I thought that there was some problem with the banks or that buyer hadn’t put the correct transaction id on the wire transfer. So I logged in into my account to file a support ticket only to see that payment had arrived 2 days ago. I didn’t get any emails from escrow.com about this. I don’t have a spam filter so I couldn’t loose the email. I am not sure when this problem started and how widespread is. If you have pending transactions it’s a good idea to log into your account and not wait for the email to arrive. But I had another problem…

Escrow instructed me to transfer the domain name to the buyer:

Submit the domain name transfer to the Buyer

• Escrow.com has secured the Buyer’s payment.
• The domain name transfer process varies with each registrar. Please communicate with your Buyer and the registrar directly to complete this process. Escrow.com does not transfer the domain
• After the transfer process has been started, please click the continue button to move the transaction forward and provide your Buyer the opportunity to mark the domain as received on the Escrow.com site.

 

Problem is that the continue button is nowhere to be found! I have tried to login with 3 different browsers but I can’t see it. I filed a support ticket about all these problems but the first reply was not helpful. I will not transfer the domain until all issues have been resolved.