hits milestones in 2017 announced hitting many milestones in 2017.

Here is the announcement from Jackson Elsegood, the General Manager:

Global Support & Operations
To continuously support its fast-growing user base, continues to hire the world?s best talent and has grown from just 12 employees to now over 50 in five offices around the world: San Francisco, Vancouver, Buenos Aires, Manila and Sydney. With an average response time of less than 20 seconds, our multilingual customer support runs seven days a week from 5am to 11pm PST, making transactions quick and efficient. In addition, we now have a team of dedicated account managers that have been assigned to key accounts to ensure the highest level of service is provided. API Launch
Our engineering team has been busy taking the technology stack to the next level in Amazon AWS, and last year completely rebuilt the trust accounting system, which allowed the launch of the API in late October. Now websites, ?marketplaces, ?classifieds ?sites, ?shopping ?carts, and ?mobile ?apps can have ?the ?same ?protection ?of ? ?built ?directly ?in. Other benefits of the API include no minimum fee. For more information see

WooCommerce plugin for WordPress
Hot on the heels of the API launch, we released a plugin for the top eCommerce platform on WordPress, WooCommerce. Over two million online stores worldwide can now enjoy the safety and security benefits of Visit for more details.

Compliance and Licensing is the largest online escrow company, and the only one that is fully licensed, bonded and audited. Through 2017 we expanded our regulatory footprint further by obtaining additional license classes in US states and territories. Our Compliance, Anti-money Laundering and Payments team across the wider Freelancer group now numbers over 70 staff to ensure the highest level of surety for our customers. Over 60% of KYC identity verifications are now processed within 10 minutes, making the process quick and straightforward to accomplish for our users.

In 2017, the Better Business Bureau (BBB) awarded the Torch Award of Ethics, an award presented to a business that goes above and beyond in their business dealings with customers, other businesses and the community. Not long after, was named the winner of a Gold Stevie® Award in the Small Company of the Year for Financial Services category in The 13th Annual International Business Awards.

Come see us at NamesCon 2018 Jan 28-31 in Las Vegas! is proud to be the Registration Partner for NamesCon Global, the flagships domain industry conference of the year, in Las Vegas from the 28th to 31st January 2018.

At 3:00 pm on Monday the 29th of January General Manager Jackson Elsegood will be keynoting on ?How to Automate Payments with the Escrow API? in the Main Keynote Hall. If you are at NamesCon, make sure you attend!


About Konstantinos Zournas

I studied Computer Engineering and Computer Science in London, UK and I am now living in Athens, Greece. I went online in 1995, started coding in 1996 and began buying domain names and creating websites in 2000. I started the blog in 2012.

One comment

  1. Konstantinos, don’t fall for the hypes. it doesn’t matter what says about itself. It is the worst company in the world. Ever since it was bought by the Australian company,, their service has been going downhill since then. goes out of its way to make life difficult for its customers. Completing a transaction on is like going to the moon. Their payment process is horrendous. For example, many domain sellers have lost a lot of sales due to the complicated payment process. I’ve lost a lot of buyers in the process as well. Even the buyers complain.

    I can’t wait for a more efficient company to disrupt their service. I hope they go out of business. I’ve never left a negative feedback for any company except for this company. One more thing, Jackson or whatever is name is, also spams past customers with the company announcement. You get the same announcement over and over again. I can’t stand this company.

    Finally, I have proofs. can refute all these. I have emails to prove it.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.