I Just Hate Moniker

Yes, I know. Hate is a strong word but that is what I feel every time I log into my account at Moniker.com. I can’t stand the level of incompetence and indifference.

Every time there is a new problem while nothing gets fixed and they keep sending emails of new features that will come “soon” but never arrive even months after…

Yesterday I tried to transfer out 70 of my last 150 domains I have with them and it was a struggle. First of all the bulk auth code export feature has stopped working. It used to work but now it just gives a stupid error:
“Your request has been failed. A temporary error occured. Please try again later.”

I bet they did this on purpose so they make it harder to transfer out domains but I can’t prove this. Also they have two English mistakes in 3 sentences. Way to go Moniker.

Then they keep having problems with the private whois feature. Some domains have the old private email structure that will not forward emails.

Trying to change this I discovered that you can’t change the email address on Whois contacts. At least to the one I tried. I had to switch a few of my domains to a different contact template so I could receive the transfer out emails.

Moniker makes customers that want to do a simple task to simply hate their service.

This is what they announced yesterday:

The following system updates and improvements have recently been implemented:

• Privacy for 170 new TLD’s Enabled

• Improved Payment Error Messages

• Increased Visibility of Payment Option Section

• Increased Visibility for PayPal Payment Method

• Improved Search Results Performance

• Renewal System Upgrade

• Automatic Bulk Registration and Privacy Discount

• Live Support Chat (Coming Soon)

Be afraid of any “improvements” that Moniker does. It never ends well.

Here are some of the countless Moniker posts I have made in the past year:

Moniker Announces Improvements & A Price Increase!

Moniker Announces John McLaughlin as New Chief Operating Officer

Moniker Adds New Security Features But It Is Too Little, Too Late

Moniker Is Oblivious As Usual To The Disaster And Blames the Heartbleed Bug

How To Check If Any Of Your Domains Have Been Stolen From Moniker

Moniker Update: Support Replies, Bulk Auth Codes, Privacy Email Fail, Privacy Price

Moniker Update: 12 Points On What Works and What Does Not

Moniker is back up. Problems remain! (#3)

Moniker Problems #2 (disappearing domains, wrong whois, invoices, new account ID)

Moniker: let the problems begin! (auto-renew, credit cards, control panel)