In the past 4 months I have been refunded $3,000 from Go Daddy from failed New gTLD EAP pre-orders. I was refunded $2,850 back in March and $150 just a couple of days ago. The EAP fee is the Early Access Program that is only offered for Donuts New gTLDs. EAP prices start at about $12,500 and are lowered within the course of the week until they reach the regular registration cost after the 7 day period.
In these 4 months I have found 20 New gTLD EAP pre-orders that had a problem. (20 x $150 = $3,000) The problem is that Go Daddy was not refunding the EAP day 5 fee, and maybe earlier day fees as well, that is $150 or more. They were only making a partial refund for the registration/renewal fee only. I think that somehow someone thought that the fee was “not refundable” as I have this written on a few pre-order receipts. But of course the EAP fee is refundable.
It has been all these months and I have made 3 posts about this problem and I have yet to find someone else with the same problem. I can only think of 4 explanations:
- Go Daddy fixed the issue and refunded all funds to the affected customers. In this case though, someone would have noticed the refund email from Go Daddy and the refund on their credit card or paypal account.
- No one has taken the time to double check all their orders and refunds at Go Daddy.
- No one is using Go Daddy for EAP pre-orders. I doubt this. See below.
- No one had the same problem as me. I doubt this too as Go Daddy told me that other customers were affected too.
- They don’t read my blog.
So please if you have made an EAP pre-order at Go Daddy in the past few months take the time to log in to your Go Daddy account. Go to “payments” and then at “order history”. Now make sure that your EAP pre-order refunds (the orders with R at the end of the order number) all include the “Day X Early Registration Fee”.
If you find any missing refunds then you would need to contact Go Daddy and ask for a refund. If they say that the fee is not refundable then tell them they are wrong and that you want to speak with the “Office of the CEO – GoDaddy”. They know about this problem.
Please report here if you are missing any refunds.