I was doing some quarterly taxes and I found by accident that Go Daddy owes me some money once again. $150 this time. Do you remember how I found out that Go Daddy was owning me $2,850 back in March because they were not making refunds of New gTLD pre-registrations properly?
See what happened back in March in my posts “Go Daddy is inclined to miss EAP pre-registrations: They keep the EAP fee and pay nothing to Donuts” and “Go Daddy Refunds EAP Pre-Registration Fees to Affected Customers“.
I was told by Go Daddy that the problem would be fixed soon and it was actually fixed in most cases. I had several EAP pre-orders that were refunded ok but this one was not. That was in late March.
On the 17th of May I made an EAP pre-order for one of the Donuts New gTLDs and specifically a .foundation domain name.
I ended up getting my domain at another registrar so I was naturally expecting a refund in my paypal account but that never happened. Not properly anyway. On the 19th of May I was only refunded the registration fee that was $40,17 and not the day 5 EAP fee that was $150. (They make 2 separate charges on the order.)
I spoke with the Go Daddy Chat, as email support has been discontinued, and they told me that the EAP fee is not refundable. I am sure that they got it from a FAQ or somewhere because that is where I found it myself back in March. I had to wait for an hour so they could talk with the Office of the CEO, as they call it, and then I got an email reply from OCEO that they are sorry this happened again and that they are working on it. That was yesterday and I just now got the refund for the $150.
Everybody should check their refunds. You need to make sure all “Early Registration Fees” are refunded.