Yep Go Daddy has officially lost it. They actually think that they are protecting me by keeping a trademark New gTLD domain name, I never bought, active. Are you confused? Read on…
Yesterday I made a post about how Go Daddy bought 2 New gTLD domains that it found in my shopping cart.
Both domain names were trademarked by companies registered in the Trademark Clearinghouse. I didn’t want to buy the 2 domains. I just wanted to test if there are existing trademarks and the only way to do it is try to register the domains, getting the trademark warning and then stopping before paying.
A Go Daddy representative made the mistake and registered the 2 domains. Actually 1 of the domains was a pre-registration so harm done. But the other domain was registered in my name and the mark owner was alerted of the registration as the New gTLD rules require.
Go daddy replied to my support ticket and told me that “the 2 pre-registrations have been refunded”.
The thing is that only 1 was a pre-registration and the other was a REGISTRATION.
I have received the refund email but the domain name canyon.gallery is still registered to me…
I replied saying that I want the domain name canyon.gallery deleted.
(I should also note that my original support ticket was as detailed as it could be.
I explained what was each domain name in my order and gave them instructions on what to do (or not do) for each domain name separately. It seems that support can’t follow simple instructions…)
I then got this message from Go Daddy support:
Thank you for contacting support. I am a member of our Advanced Technical Support team and appreciate you contacting us regarding cancellation of domain. We have addressed the issue accordingly and it is resolved at this time.
But the domain name is still registered to me.
I replied once again that the domain is registered and I want it deleted. I got this reply:
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.
Whatever… It was the “Advanced” technical support that said that my issue was resolved. I guess they now need the “more” “advanced” technical support.
And here is the reply of the year:
Dear Konstantinos Zournas, Thank you for contacting GoDaddy Aftermarket support. I have reviewed your account, canyon.gallery was deleted from your account yesterday. The whois will still show your contact information for 5 days, in the event this cancelation was a mistake. After the 5 days the name will be dropped back to the registry. Please let me know if you have any further questions. Please let us know if we can assist you in any other way.
So they will protect me in case the cancellation for a domain name I never bought was a mistake. And by protecting me they will expose me to all types of potential legal problems.
Thanks Go Daddy!!!
But what if the registration was your mistake???
You know I sometimes feel bad for bashing Go Daddy but at times like this I think they deserve it. They sure do.
So the domain name will be registered to me for almost 7 days before it is deleted. It took IBM just a few days to file for the URS complaint against IBM.guru and win.
Guess what is going to happen if I get a URS or UDRP complaint about this domain I DID NOT register…