My First Interaction With Go Daddy Chat Support

As you may have heard Go Daddy has discontinued the email support for some months now. They only use live chat and phone support now. They thought that email support was too slow. And it was. I usually got a first response 24 to 48 hours after I opened a ticket but the main problem was that the response was always a canned one, telling you to check the FAQ.

None of my problems were not resolved reading the FAQ, which I did read before contacting support, so I usually ended up going back an forth with the Go Daddy support for a few days until I got them to actually DO something instead of telling me “read the FAQ” or “this is not possible”. I was only getting one response per day no matter how fast I replied to them.

The other day I had a problem with a refund that I had once before a few months back. So because it was night here in Greece and the new European phone support center was closed (it is not open 24/7 as the US one) I thought about trying the Go Daddy chat support. I didn’t use the US phone support as it is very expensive to call US from Greece.

godaddy-support1You can find the chat support at the bottom right of the go Daddy support webpage. Take a look at the photo on the left.

 

 

 

godaddy-support2So I opened the chat support you can see on the left and got this message:

A product expert will be with you soon. Estimated wait time is 16 minutes. Thank you for your patience.

 

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GoDaddy & Microsoft Partner to Provide Affordable Office 365 to Small Businesses in India

GoDaddy and Microsoft today announced a long-term strategic partnership to offer Microsoft Office 365 from GoDaddy as its exclusive core business-class email and productivity service for small businesses in India.

Microsoft Office 365 offered through GoDaddy will give millions of small businesses access to enterprise-grade productivity solutions at an affordable price, starting at Rs. 149/month.

Here is the complete press release: Continue reading

This Is What The Internet Was Missing: A Nigerian Registrar

Internet Corporation of Assigned Names and Numbers (ICANN) announced the accreditation of Nigeria’s registrar, Upperlink, which makes the company the first Nigerian and the eighth accredited registrar in Africa.

I am not so sure this is what the internet and domain names was missing.

I am sorry to sound so negative but I wrote a post last month about how corrupted the Nigeria Internet Registration Association (NIRA) that is the .ng ccTLD registry is. Upperlink is the leading .ng registrar.

Upperlink signed the 2013 RAA and can offer the following TLDs according to ICANN: .aero .asia .biz .cat .com .coop .info .jobs .mobi .museum .name .net .org .pro .tel .travel .xxx.

It is only a couple of days since Continue reading

Go Daddy Customer Complains About 2 Domains That Were Removed From His Account

A Go Daddy customer is complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.

I am not sure what happened because the 2 domains he mentions have different registration dates and one of the domains is not registered with Go Daddy.

complete.xyz: registered on July 2 2014 at onamae.com
april.xyz: registered on July 17 2014 at Go Daddy

I checked domaintools.com and I can’t find a whois record earlier than the dates above.

The pissedconsumer.com review is titled:
“GoDaddy’s flawed Trademark filter can cause you to lose your domains.”

Here is what the Go Daddy customer had to say: Continue reading

Moniker Update: Support Replies, Bulk Auth Codes, Privacy Email Fail, Privacy Price

This is time for another Moniker update. The past 2 months have been crazy. I have made 8 posts, including this one, describing what have been a Moniker system disaster.

Before a couple of days I received some cryptic emails from Moniker:

we hereby acknowledge receipt of your payment in the amount of 8.45 $ by TRANSACTION [Receipt of payment cash; Transferring balance from duplicate account to active account.].

and then:

we hereby acknowledge receipt of your payment in the amount of -8.45 $ by Balancing of negative account debit; Transferring balance from duplicate account to active account..

These 2 payments cancel out and they don’t appear in my invoice or transaction history so I am not sure if I need to worry or not. I have no idea what the “duplicate account” refers to…

Problems with Moniker are not really improving fast but I did receive a response to my support ticket for the emails above during the weekend:

When the system was migrated, another account was created for you by accident. The system closed the other account and transferred the funds to your active account ****. We do apologize for this error and hope you understand what happened.

Yes, Moniker support has started repliying to support tickets. I started 4 support Continue reading

“Domain Registry of America” Registrar Suspended By ICANN For 90 Days

The registrar BRANDON GRAY INTERNET SERVICES INC. (dba NameJuice.com) that has been behind the ”Domain Registry of America”  (DRoA) or “Domain Renewal Group” scam was suspended by the Internet Corporation for Assigned Names and Numbers (“ICANN”) on the 19th of July 2014.

Brandon Gray’s ability to create new Registered Names or initiate inbound transfers of Registered Names is suspended for 90 days pursuant to Section 5.7 of the RAA. The suspension is effective 19 July 2014 at 00:00 UTC and will conclude on 17 October 2014 at 00:00 UTC, or longer if Brandon Gray has not demonstrated compliance on or before 10 October 2014.

The registrar scam sends domain name expiration letters all over the world asking for Continue reading

I Have Been Refunded $3,000 From Go Daddy And I Have Yet To Find Someone Else With The Same Problem

In the past 4 months I have been refunded $3,000 from Go Daddy from failed New gTLD EAP pre-orders. I was refunded $2,850 back in March and $150 just a couple of days ago. The EAP fee is the Early Access Program that is only offered for Donuts New gTLDs. EAP prices start at about $12,500 and are lowered within the course of the week until they reach the regular registration cost after the 7 day period.

In these 4 months I have found 20 New gTLD EAP pre-orders that had a problem. (20 x $150 = $3,000) The problem is that Go Daddy was not refunding the EAP day 5 fee, and maybe earlier day fees as well, that is $150 or more. They were only making a partial refund for the registration/renewal fee only. I think that somehow someone thought that the fee was “not refundable” as I have this written on a few pre-order receipts. But of course the EAP fee is refundable.

It has been all these months and I have made 3 posts about this problem and I have yet to find someone else with the same problem. I can only think of 4 explanations: Continue reading

The Go Daddy Refunds For New gTLD EAP Domain Pre-Orders Are Still Having Trouble

I was doing some quarterly taxes and I found by accident that Go Daddy owes me some money once again. $150 this time. Do you remember how I found out that Go Daddy was owning me $2,850 back in March because they were not making refunds of New gTLD pre-registrations properly?

See what happened back in March in my posts “Go Daddy is inclined to miss EAP pre-registrations: They keep the EAP fee and pay nothing to Donuts” and “Go Daddy Refunds EAP Pre-Registration Fees to Affected Customers“.

I was told by Go Daddy that the problem would be fixed soon and it was actually fixed in most cases. I had several EAP pre-orders that were refunded ok but this one was not. That was in late March.

On the 17th of May I made an EAP pre-order for one of the Donuts New gTLDs and specifically a .foundation domain name. Continue reading

Dynadot Gets More Registrars And Offers .COM Backorders For $7.85 In July

Dynadot announced that it is running a drop catch sale for the month of July. They recently increased their registry connections and updated the technology behind our Dynadot drop catcher. I am not sure with the opened more registrars or they are using other registrars as drop catching partners.

The drop catch sale prices are:

$7.85 .COM
$7.85 .NET
$8.25 .ORG

In the case of a drop catch domain having more than one request, Dynadot will hold a 3-day private auction for the domain.

Here is complete announcement: Continue reading

Who Cares About New Domain Names? Google Does And You Should Too!

Google had a presentation on New gTLDs called “Who cares about new domain names? We do. If you want happy users, then you should too.” at the Google I/O in San Francisco.

This is how the New gTLD session was described by Google:
“The first new generic top-level domains are coming online, from .photography to .みんな. Who cares, you say? We do. We’ll tell you how the explosion of new domain names means cool things for the future of the web. But it isn’t all sunshine and rainbows. New domain names also creating unique challenges for developers. In fact, they may be impacting your products already. Join us to find out what’s happening, get a glimpse at what’s coming, and learn how to prepare.”
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