OnlineDomain.com Domain Name News & Opinions
I got an email today from Moniker announcing some updates that are coming soon. They promise a transformation with a new website that “better caters to your needs and new tools to manage and grow your portfolio and business”. This is long overdue as Moniker has not made any changes or updates to their website, control panel and backend since about 2005. That is 9 years!
KeyDrive S.A., Moniker’s parent company, acquired Moniker and Snapnames in 2012 and recently announced that it has sold the SnapNames business unit to Web.com.
Keydrive then made an announcement about the Snapnames sale and Moniker.
Here is the email:
An improved Moniker is just around the corner!
At Moniker, we’re passionate about our business, our customers, and the current state of the Web; that’s why things are changing around here. We’re focusing our efforts to deliver better products and services, as well as improved customer support and communications.
Our transformation is the result of customer feedback, an evolving industry, and the knowledge that our customers deserve better. Simply put, we want to help you make a name for yourself. Domain names are at the core of our business and we think improving the domain space and how users connect on the Internet can change the world.
Coming soon, our customers will be exposed to a whole new Moniker experience. This will include a new website that better caters to your needs and new tools to manage and grow your portfolio and business.
Stay tuned for updates!
Sincerely,
The Moniker Team
Customer support is one of the biggest issues over there, many times their ticket windows have been down, and you call them, and wait 30 minutes, then all the sudden they are closed, or not available. I hope there is proper staff on call for the issues that will arise with a makeover that they have indicated, unless it is totally lipstick.
I am actually afraid that things could be worse…
“We’re focusing our efforts to deliver better products and services, as well as improved customer support and communications.
Our transformation is the result of customer feedback..”
ok ok, who out there filled in a feedback form asking for a retro style interface like that ancient turd at DD24?
whoever it was, you’re to blame.