99% of Registrars Satisfied with Afnic Services

Afnic, the .fr registry, has disclosed the results of its annual survey on the quality of its services

Afnic has renewed its annual survey on the quality of its services, carried out by the INIT company, in which 105 registrars participated in 2013.

With respect to Afnic’s quality of service and public image, the survey indicated:

  • A net increase in Afnic’s overall satisfaction rating, rising from around 8/10 in 2012 to 8.2/10 in 2013;
  • An overall satisfaction level of 99% (against 97% in 2012);

Major strengths highlighted by this survey show that Afnic is perceived as an organization that:

  • can be trusted (99% of respondents agreed);
  • is professional (98%);
  • is customer-focused (94%);

Areas for improvement indicated by customers for the coming year include:

  • setting up new services: Registry Lock, Multi-Year Registration, etc.
  • making more communication, training and promotional tools available to customers (presence at trade fairs, etc.)
  • more interaction on new areas for economic development represented by the new gTLDs, etc.
Sold.Domains

About Konstantinos Zournas

Konstantinos studied Computer Engineering and Computer Science in London and lives in Athens, Greece. He works on domain names, websites and software development. Has been online since 1995 & domaining since 2002.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.