A warning was posted at the popular domain name forum NamePros.com from user “werty” about how register.com and snapnames.com treat expiring domains. Werty claims that he won a domain name auction at Snapnames for an expiring name from Register.com. The domain name was put into werty’s register.com account after werty paid for it. But then suddenly, 2 weeks later, the domain was removed from the account without any explanation given:
So this is what happened: Over 2 weeks ago I won an expiring domain auction on snapnames for $214.00. The domain was with register.com. So I noticed the whois wasn’t displaying my info and I tried updating from my register.com account with no luck. I contacted both register.com support and snapnames support to fix this whois issue. Well today, the domain was removed from my register.com account and given back to the previous owner who let it expire. When I spoke to snapnames on the phone, they admitted that register.com simply decided to take the domain back. They admitted it was dirty on register’s side but that they can’t do anything about it because it’s part of their partnership agreement. Anybody else with similar issues!?
He is supposed to get a refund but that is not the point. Paid for domains can’t be removed from people’s accounts. Go Daddy does something similar where the original owner can renew a domain after the expiring auction has ended (and the domain is paid) but at least they don’t put domains into accounts and then take them back.
Register.com is probably the worst registrar. They won’t send me an auth code so I can transfer out a domain name unless I call them from Greece! And when I do call them they can take up to 5 days to send the authorization code.