GoDaddy Releases 2 New TV Commercials (videos)

godaddyGoDaddy launched a new 2014 advertising campaign with 2 new television commercials, online and print advertising and social media engagements. The rollout is part of GoDaddy’s overall mission to target small business owners. The new fall campaign follows the company’s strategic marketing shift, moving away from simple brand awareness to targeting small business owners about how GoDaddy’s products and services can make them more successful.

“Over the last year, under new leadership, GoDaddy has updated its products, including its Website Builder, online productivity tools and domain name offerings, in ways specifically designed to make the business of doing business easier, especially for small business owners who require ease-of-use and streamlined services.”

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GoDaddy Acquires Email Marketing Company Mad Mimi

GoDaddy announced today that it has acquired Mad Mimi, which helps small businesses connect with customers through simple, beautiful and effective email marketing.

Mad Mimi’s easy-to-use applications, empathetic and knowledgeable customer care, and robust technology platform made the company a perfect fit for GoDaddy and its expanded offerings to small businesses. Financial details of the transaction were not disclosed.

With the combination of GoDaddy and Mad Mimi, GoDaddy customers can easily collect customer information and add fresh content on their website, improving customer engagement and search engine optimization.

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Go Daddy’s New gTLD Domain Registration Bug Discovered By Customer

Last week I wrote about a Go Daddy customer that was complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.

Yesterday the Go Daddy customer posted a couple of comments giving out some more details about what happened. Apparently he lost 3 domains in total. It seems that he found a bug that is triggered when you try to register more than 1 New gTLD domain name at Go Daddy and the domains have matching trademarks in the Trademark Clearinghouse. Go Daddy is supposed to give you a trademark notice for all domains but somehow it doesn’t. That results in the domains being in limbo for a few weeks. The domains don’t appear registered but are not available either. When the pending notice expires then the domains become available for everyone to register.

This is how he lost the 3 domain names and my comments: Continue reading

My First Interaction With Go Daddy Chat Support

As you may have heard Go Daddy has discontinued the email support for some months now. They only use live chat and phone support now. They thought that email support was too slow. And it was. I usually got a first response 24 to 48 hours after I opened a ticket but the main problem was that the response was always a canned one, telling you to check the FAQ.

None of my problems were not resolved reading the FAQ, which I did read before contacting support, so I usually ended up going back an forth with the Go Daddy support for a few days until I got them to actually DO something instead of telling me “read the FAQ” or “this is not possible”. I was only getting one response per day no matter how fast I replied to them.

The other day I had a problem with a refund that I had once before a few months back. So because it was night here in Greece and the new European phone support center was closed (it is not open 24/7 as the US one) I thought about trying the Go Daddy chat support. I didn’t use the US phone support as it is very expensive to call US from Greece.

godaddy-support1You can find the chat support at the bottom right of the go Daddy support webpage. Take a look at the photo on the left.

 

 

 

godaddy-support2So I opened the chat support you can see on the left and got this message:

A product expert will be with you soon. Estimated wait time is 16 minutes. Thank you for your patience.

 

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GoDaddy & Microsoft Partner to Provide Affordable Office 365 to Small Businesses in India

GoDaddy and Microsoft today announced a long-term strategic partnership to offer Microsoft Office 365 from GoDaddy as its exclusive core business-class email and productivity service for small businesses in India.

Microsoft Office 365 offered through GoDaddy will give millions of small businesses access to enterprise-grade productivity solutions at an affordable price, starting at Rs. 149/month.

Here is the complete press release: Continue reading

Go Daddy Customer Complains About 2 Domains That Were Removed From His Account

A Go Daddy customer is complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.

I am not sure what happened because the 2 domains he mentions have different registration dates and one of the domains is not registered with Go Daddy.

complete.xyz: registered on July 2 2014 at onamae.com
april.xyz: registered on July 17 2014 at Go Daddy

I checked domaintools.com and I can’t find a whois record earlier than the dates above.

The pissedconsumer.com review is titled:
“GoDaddy’s flawed Trademark filter can cause you to lose your domains.”

Here is what the Go Daddy customer had to say: Continue reading

I Have Been Refunded $3,000 From Go Daddy And I Have Yet To Find Someone Else With The Same Problem

In the past 4 months I have been refunded $3,000 from Go Daddy from failed New gTLD EAP pre-orders. I was refunded $2,850 back in March and $150 just a couple of days ago. The EAP fee is the Early Access Program that is only offered for Donuts New gTLDs. EAP prices start at about $12,500 and are lowered within the course of the week until they reach the regular registration cost after the 7 day period.

In these 4 months I have found 20 New gTLD EAP pre-orders that had a problem. (20 x $150 = $3,000) The problem is that Go Daddy was not refunding the EAP day 5 fee, and maybe earlier day fees as well, that is $150 or more. They were only making a partial refund for the registration/renewal fee only. I think that somehow someone thought that the fee was “not refundable” as I have this written on a few pre-order receipts. But of course the EAP fee is refundable.

It has been all these months and I have made 3 posts about this problem and I have yet to find someone else with the same problem. I can only think of 4 explanations: Continue reading

The Go Daddy Refunds For New gTLD EAP Domain Pre-Orders Are Still Having Trouble

I was doing some quarterly taxes and I found by accident that Go Daddy owes me some money once again. $150 this time. Do you remember how I found out that Go Daddy was owning me $2,850 back in March because they were not making refunds of New gTLD pre-registrations properly?

See what happened back in March in my posts “Go Daddy is inclined to miss EAP pre-registrations: They keep the EAP fee and pay nothing to Donuts” and “Go Daddy Refunds EAP Pre-Registration Fees to Affected Customers“.

I was told by Go Daddy that the problem would be fixed soon and it was actually fixed in most cases. I had several EAP pre-orders that were refunded ok but this one was not. That was in late March.

On the 17th of May I made an EAP pre-order for one of the Donuts New gTLDs and specifically a .foundation domain name. Continue reading

GoDaddy Unveils ‘Get Paid’ To Help Small Businesses Get Paid Anytime, Anywhere By Any Method

GoDaddy unveiled Get Paid, a new offering designed to help small businesses ‘get paid’ anytime, anywhere, and by any digital method.

With Get Paid, small business owners can create and send invoices and estimates, accept all payment types on any device, set up recurring invoices, bill expenses back to clients, manage weekly sales and expenses and track billable and non-billable time. Get Paid supports all forms of payment such as credit and debit cards, electronic checks and mobile payments. GoDaddy has partnered with PayPal, Dwolla and Stripe to provide Get Paid customers with an easy, one-stop shop solution for receiving payments on mobile phones, laptops and tablets.

Here is the press release: Continue reading

New Go Daddy TV Ad Featuring New gTLD Domains And Theresa.Photography (watch video)

Go Daddy just released it’s new TV ad featuring New gTLD domain names and having the domain name Theresa.Photography as an example. The TV ad features many New gTLD strings such as .guru, .expert, .ninja, .wiki, .events, .buzz, .photos, .club, .email, .dance and many more.

Go Daddy is featuring their new ad on their website too:

go-daddy-tv-ad-new-gtld-domains

Go Daddy pitch at YouTube is:

The Internet is changing — becoming more personalized — and GoDaddy can help you take advantage of this new opportunity to get the web address you really want. Right now, there are brand new, more personalized domains available. Some of the most popular are: .guru, .expert, .photography, .solutions, plus hundreds of other available domains that are perfect for you or your business. Find the right name, right now. It’s go time.

By visiting godaddy.com/35off you get a 35% discount on all new gtld domain names. .Club is selling for $9,74 and .tips for $16,24.

By the way I doubt that Theresa is a real photographer. Theresa.Photography is a mock website and everywhere you click redirects you to tvoffer-domain.com. Whois shows that the domain is owned by Go Daddy.

You can watch the new GoDaddy TV ad here: Continue reading