GoDaddy Opens European Customer Care Centre

godaddyGoDaddy announced it has opened a new customer care centre in Belfast, Northern Ireland. The new centre will provide localised customer care to the company’s EMEA customer base.

“At GoDaddy, we truly believe we can delight our growing customer base and that the ideal formula revolves around impeccable service”

The European customer care center has been operating for a few months now. I don’t know why the announcement was made so late. I know because Continue reading

Buying Domains in GoDaddy’s Aftermarket (video)

godaddyGo Daddy Aftermarket had it’s first Google hangout called “Buying Valuable Domains in GoDaddy’s Aftermarket”. The hangout was aimed “For anyone whose first domain choice was already registered, let’s look at the different ways in which you can acquire that perfect domain.”.

One thing I have to mention before you watch the video below is that Go Daddy promotes its domain buy service that costs $69.99 plus a commission that is pretty much useless. Continue reading

What Domains Does Go Daddy Promote? (.Co No1, .Org & .Com Follow, .Biz & .US Absent)

godaddyGo Daddy has been using different homepages for different countries and different languages for quite some time now. So I thought about going to all homepages and checking what domain name extensions Go Daddy is promoting. Go Daddy is the biggest registrar in the world so what is on its homepage could make or break an extension.

There are 42 different regions that someone can choose from at Go Daddy. Continue reading

GoDaddy Releases 2 New TV Commercials (videos)

godaddyGoDaddy launched a new 2014 advertising campaign with 2 new television commercials, online and print advertising and social media engagements. The rollout is part of GoDaddy’s overall mission to target small business owners. The new fall campaign follows the company’s strategic marketing shift, moving away from simple brand awareness to targeting small business owners about how GoDaddy’s products and services can make them more successful.

“Over the last year, under new leadership, GoDaddy has updated its products, including its Website Builder, online productivity tools and domain name offerings, in ways specifically designed to make the business of doing business easier, especially for small business owners who require ease-of-use and streamlined services.”

Continue reading

GoDaddy Acquires Email Marketing Company Mad Mimi

GoDaddy announced today that it has acquired Mad Mimi, which helps small businesses connect with customers through simple, beautiful and effective email marketing.

Mad Mimi’s easy-to-use applications, empathetic and knowledgeable customer care, and robust technology platform made the company a perfect fit for GoDaddy and its expanded offerings to small businesses. Financial details of the transaction were not disclosed.

With the combination of GoDaddy and Mad Mimi, GoDaddy customers can easily collect customer information and add fresh content on their website, improving customer engagement and search engine optimization.

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Go Daddy’s New gTLD Domain Registration Bug Discovered By Customer

Last week I wrote about a Go Daddy customer that was complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.

Yesterday the Go Daddy customer posted a couple of comments giving out some more details about what happened. Apparently he lost 3 domains in total. It seems that he found a bug that is triggered when you try to register more than 1 New gTLD domain name at Go Daddy and the domains have matching trademarks in the Trademark Clearinghouse. Go Daddy is supposed to give you a trademark notice for all domains but somehow it doesn’t. That results in the domains being in limbo for a few weeks. The domains don’t appear registered but are not available either. When the pending notice expires then the domains become available for everyone to register.

This is how he lost the 3 domain names and my comments: Continue reading

My First Interaction With Go Daddy Chat Support

As you may have heard Go Daddy has discontinued the email support for some months now. They only use live chat and phone support now. They thought that email support was too slow. And it was. I usually got a first response 24 to 48 hours after I opened a ticket but the main problem was that the response was always a canned one, telling you to check the FAQ.

None of my problems were not resolved reading the FAQ, which I did read before contacting support, so I usually ended up going back an forth with the Go Daddy support for a few days until I got them to actually DO something instead of telling me “read the FAQ” or “this is not possible”. I was only getting one response per day no matter how fast I replied to them.

The other day I had a problem with a refund that I had once before a few months back. So because it was night here in Greece and the new European phone support center was closed (it is not open 24/7 as the US one) I thought about trying the Go Daddy chat support. I didn’t use the US phone support as it is very expensive to call US from Greece.

godaddy-support1You can find the chat support at the bottom right of the go Daddy support webpage. Take a look at the photo on the left.

 

 

 

godaddy-support2So I opened the chat support you can see on the left and got this message:

A product expert will be with you soon. Estimated wait time is 16 minutes. Thank you for your patience.

 

Continue reading

GoDaddy & Microsoft Partner to Provide Affordable Office 365 to Small Businesses in India

GoDaddy and Microsoft today announced a long-term strategic partnership to offer Microsoft Office 365 from GoDaddy as its exclusive core business-class email and productivity service for small businesses in India.

Microsoft Office 365 offered through GoDaddy will give millions of small businesses access to enterprise-grade productivity solutions at an affordable price, starting at Rs. 149/month.

Here is the complete press release: Continue reading

Go Daddy Customer Complains About 2 Domains That Were Removed From His Account

A Go Daddy customer is complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.

I am not sure what happened because the 2 domains he mentions have different registration dates and one of the domains is not registered with Go Daddy.

complete.xyz: registered on July 2 2014 at onamae.com
april.xyz: registered on July 17 2014 at Go Daddy

I checked domaintools.com and I can’t find a whois record earlier than the dates above.

The pissedconsumer.com review is titled:
“GoDaddy’s flawed Trademark filter can cause you to lose your domains.”

Here is what the Go Daddy customer had to say: Continue reading

I Have Been Refunded $3,000 From Go Daddy And I Have Yet To Find Someone Else With The Same Problem

In the past 4 months I have been refunded $3,000 from Go Daddy from failed New gTLD EAP pre-orders. I was refunded $2,850 back in March and $150 just a couple of days ago. The EAP fee is the Early Access Program that is only offered for Donuts New gTLDs. EAP prices start at about $12,500 and are lowered within the course of the week until they reach the regular registration cost after the 7 day period.

In these 4 months I have found 20 New gTLD EAP pre-orders that had a problem. (20 x $150 = $3,000) The problem is that Go Daddy was not refunding the EAP day 5 fee, and maybe earlier day fees as well, that is $150 or more. They were only making a partial refund for the registration/renewal fee only. I think that somehow someone thought that the fee was “not refundable” as I have this written on a few pre-order receipts. But of course the EAP fee is refundable.

It has been all these months and I have made 3 posts about this problem and I have yet to find someone else with the same problem. I can only think of 4 explanations: Continue reading