Go Daddy added a new bidder verification process for Go Daddy auctions using Paypal. After many complaints from many users, including my own, Go Daddy implemented this new system. But is it enough?
Go Daddy introduced the verification process to protect both buyers and sellers:
Now, the domain aftermarket experience promises to be even better. That’s because we just introduced a new bidder verification process to further protect both buyers and sellers against fraudulent activity. Designed to limit the way unverified bidders can place bids, this revamped process helps to ensure a fair and open marketplace through a two-tier bidder verification practice.
There are two types of auction inventory that will now require verification:
- Value Priced - These are domain names that have been reacquired by GoDaddy that are now up for auction.
- Expiry Auctions - These are domain names that have expired and are not renewed by the original owner that are now up for auction.
But what happens with domain auction of up to $1,500? Continue reading
Go Daddy had a Google Hangout that explained how to to buy expired domain names: "Ever wonder what happens to expired domains? Unlike expired milk, expired domains don’t turn sour and get kicked to the curb. Join Brian, Joe and Wes as they talk about domain auctions, closeouts, backorders and the important time frames you need to know to snag an expired domain."
Here is the video: Continue reading
GoDaddy announced it has opened a new customer care centre in Belfast, Northern Ireland. The new centre will provide localised customer care to the company’s EMEA customer base.
“At GoDaddy, we truly believe we can delight our growing customer base and that the ideal formula revolves around impeccable service”
The European customer care center has been operating for a few months now. I don't know why the announcement was made so late. I know because Continue reading
Go Daddy Aftermarket had it's first Google hangout called "Buying Valuable Domains in GoDaddy’s Aftermarket". The hangout was aimed "For anyone whose first domain choice was already registered, let’s look at the different ways in which you can acquire that perfect domain.".
One thing I have to mention before you watch the video below is that Go Daddy promotes its domain buy service that costs $69.99 plus a commission that is pretty much useless. Continue reading
Go Daddy has been using different homepages for different countries and different languages for quite some time now. So I thought about going to all homepages and checking what domain name extensions Go Daddy is promoting. Go Daddy is the biggest registrar in the world so what is on its homepage could make or break an extension.
There are 42 different regions that someone can choose from at Go Daddy. Continue reading
GoDaddy launched a new 2014 advertising campaign with 2 new television commercials, online and print advertising and social media engagements. The rollout is part of GoDaddy’s overall mission to target small business owners. The new fall campaign follows the company’s strategic marketing shift, moving away from simple brand awareness to targeting small business owners about how GoDaddy’s products and services can make them more successful.
"Over the last year, under new leadership, GoDaddy has updated its products, including its Website Builder, online productivity tools and domain name offerings, in ways specifically designed to make the business of doing business easier, especially for small business owners who require ease-of-use and streamlined services."
GoDaddy announced today that it has acquired Mad Mimi, which helps small businesses connect with customers through simple, beautiful and effective email marketing.
Mad Mimi’s easy-to-use applications, empathetic and knowledgeable customer care, and robust technology platform made the company a perfect fit for GoDaddy and its expanded offerings to small businesses. Financial details of the transaction were not disclosed.
With the combination of GoDaddy and Mad Mimi, GoDaddy customers can easily collect customer information and add fresh content on their website, improving customer engagement and search engine optimization.
Last week I wrote about a Go Daddy customer that was complaining that he registered 2 .xyz domains in June and Go Daddy removed the 2 domains from his account in July and registered the domains under some other name.
Yesterday the Go Daddy customer posted a couple of comments giving out some more details about what happened. Apparently he lost 3 domains in total. It seems that he found a bug that is triggered when you try to register more than 1 New gTLD domain name at Go Daddy and the domains have matching trademarks in the Trademark Clearinghouse. Go Daddy is supposed to give you a trademark notice for all domains but somehow it doesn't. That results in the domains being in limbo for a few weeks. The domains don't appear registered but are not available either. When the pending notice expires then the domains become available for everyone to register.
This is how he lost the 3 domain names and my comments: Continue reading
As you may have heard Go Daddy has discontinued the email support for some months now. They only use live chat and phone support now. They thought that email support was too slow. And it was. I usually got a first response 24 to 48 hours after I opened a ticket but the main problem was that the response was always a canned one, telling you to check the FAQ.
None of my problems were not resolved reading the FAQ, which I did read before contacting support, so I usually ended up going back an forth with the Go Daddy support for a few days until I got them to actually DO something instead of telling me "read the FAQ" or "this is not possible". I was only getting one response per day no matter how fast I replied to them.
The other day I had a problem with a refund that I had once before a few months back. So because it was night here in Greece and the new European phone support center was closed (it is not open 24/7 as the US one) I thought about trying the Go Daddy chat support. I didn't use the US phone support as it is very expensive to call US from Greece.
You can find the chat support at the bottom right of the go Daddy support webpage. Take a look at the photo on the left.
So I opened the chat support you can see on the left and got this message:
A product expert will be with you soon. Estimated wait time is 16 minutes. Thank you for your patience.
GoDaddy and Microsoft today announced a long-term strategic partnership to offer Microsoft Office 365 from GoDaddy as its exclusive core business-class email and productivity service for small businesses in India.
Microsoft Office 365 offered through GoDaddy will give millions of small businesses access to enterprise-grade productivity solutions at an affordable price, starting at Rs. 149/month.
Here is the complete press release: Continue reading