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10 Ways To Improve Escrow.com

escrow.comLast month it was reported that President Brandon Abbey had left the company after 11 years on the job.
This past spring Freelancer bought Escrow.com and Matt Barrie is now the new CEO and President of Escrow.com, as well as the CEO and Founder of Freelancer.com.

Escrow.com offers a first class escrow service that offers stability and trust to the whole domain name industry. But like any system in the world there is always room for some improvement. The key word here is “improvement”. Escrow.com could use some new features but the system is stable and doesn’t need a grounds up redesign.

Brandon’s departure and the new plans that Freelancer has for Escrow.com got me thinking of some simple ways to improve functionality and the overall user experience at Escrow.com. I understand that Escrow.com offers a wide range of escrow services and not only services related to domain names. 6 of the items in the list below do not only apply to domain name transactions but to other escrow services as well.

Here are 10 ways to improve escrow.com without breaking what is already there:

  1. Allow separate payments for a single transaction, e.g. 2 wire transfers (not sure if this can be done now), 1 wire transfer with 1 credit card payment, etc.
  2. Allow payments by more than one credit card and for sums of more than $5,000.
  3. Allow sellers to edit the disbursement method after the transaction has began and allow using more than one bank account for a single transaction.
  4. Add a bulk add domain name feature. (e.g. using .csv)
  5. Allow for more than 30 domains per transaction.
  6. Add a trackable support ticket system and allow sellers and buyers to leave messages to one another.
  7. Allow sellers to add auth codes into the system for the buyer to use.
  8. Allow other payment methods such as paypal.
  9. Keep history of the disbursement methods for each transaction.
  10. Offer a domain name escrow service at an extra fee. (At this time escrow.com is a funds escrow service only.)

Disclosure: Escrow.com has been a valuable sponsor to this blog for quite some time and I thank them for that.

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About Konstantinos Zournas

Konstantinos studied Computer Engineering and Computer Science in London, UK and lives in Athens, Greece. He works on domain names and website and software development. He has been online since 1995 and a domain investor since 2002.

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10 comments

  1. Please check out http://Escrow.Domains. We provide many of the above listed improvements already within our system already and all of them by hand if not yet available in the system (which they will shortly).

  2. 11. Create a wallet to maintain funds at Escrow for future quick buys or later disbursements

  3. If No.10 is meant for the Sedo-type of premium domain escrow service, I fully agree with it.
    And 12. Cancel the transaction if the buyer does not pay within a reasonable time (Let’s say 2 weeks).

  4. Another escrow.com improvement would be ability to transact in GBP currency. I thought that might be coming when Escrow.com acquired Agreed.com unless I was mistaken about the latter previously supporting this currency?

    Now that EscrowHill.com has been taken over and merged into escrow.domains, does it offer the ability to transact fully in GBP? I believe escrowhill.com used to support this currency when they were working out of New Zealand. Is that still the case?

    Clarification appreciated! 🙂

    • EscrowHill had setup what we currently have setup, re that we can accept wires in gbp (as well as any other currency) which will be converted to US dollars and then converted back. We are still working on our software and should have the ability to accept incoming wires in gbp (as well as Euro and Yuan) that will stay in gbp to be wired out without any currency exchange by the end of January, or early February.

      • Thank you. I’ll keep an eye on escrow.domains. It would be great to be able to have escrows transact in GBP where the outbound wire went in GBP too, therefore no surprise/disappointing conversion fees applied at the recipients end by their GBP bank. I’ll check back in late January or February 2016.

        It would obviously be great if Escrow.com offerered similar. Sedo are the only mainstream escrow service that I’m aware of which offer transaction and payout in GBP. I’ve also heard of Transpact but I’ve not used them.

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